We want our customers to be satisfied with their purchase. If you are not completely happy with your order, you may request a return or exchange according to the policy below.
1. Can I return a product?
Yes, you can request a return if the product is damaged, defective, or if you received the wrong item.
2. How many days do I have to request a return?
Return requests must usually be made within 3 to 7 days after receiving the product.
3. What are the conditions for returning a product?
The product must be unused, in its original packaging, and accompanied by the invoice or proof of purchase.
4. Are all products eligible for return?
Some products may not be eligible for return, such as customized items, clearance sale products, or special orders.
5. How long does the refund process take?
Once the return is approved, the refund is typically processed within 5–10 business days.